Privacy Policy

Last updated: 30 September 2026

JM Security Group Pty Ltd (ABN, where applicable, “JM Security Group”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, book a consultation or use our services.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

JM Security Group Pty Ltd provides security services across Melbourne and Victoria, including security guards, mobile patrols, event security, crowd control, loss prevention and related security support.

For privacy questions, contact us at:

• Email: operations@jmsecuritygroup.com.au
• Phone: 03 9716 1160
• Location: Melbourne, Victoria, Australia

2. Personal Information We Collect

We may collect personal information that you provide directly to us, including:

• your name and business name;
• email address, phone number and other contact details;
• site, event or property details;
• requested services, dates, locations and security requirements;
• information included in messages, quote requests or booking enquiries; and
• any other information you choose to provide.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, referring page and pages visited. This information is generally used in aggregate to operate, secure and improve our website.

Please do not provide sensitive personal information unless it is reasonably necessary for your enquiry or service and you are comfortable doing so.

3. How We Collect Information

We collect information when you:

• submit a contact, quote or consultation form;
• call, email or otherwise contact our team;
• communicate with us about a service or existing engagement;
• visit or use our website; or
• provide information through a third-party platform or service that is connected to our business.

4. How We Use Personal Information

We may use personal information to:

• respond to enquiries and requests for information;
• prepare quotes, proposals and security deployment plans;
• schedule consultations, services and follow-up communications;
• provide, manage and improve our services;
• communicate about bookings, changes, incidents or operational matters;
• maintain business, financial and customer records;
• protect our website, systems, staff, customers and property from misuse or fraud;
• comply with legal, regulatory, insurance and contractual obligations; and
• send relevant service information where permitted by law.

We will only use personal information for purposes reasonably connected with our business, our relationship with you or the purpose for which you provided it.

5. Marketing Communications

If you provide your contact details, we may send information about our services where this is permitted by law. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option included in the communication.

We will continue to send necessary service-related communications, such as quote responses, booking confirmations or important operational updates.

6. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties where reasonably necessary, including:

• service providers that help us operate our website, forms, email, hosting or business systems;
• professional advisers, insurers and contractors;
• payment, technology or communications providers where required to deliver a service;
• government agencies, regulators, law enforcement or emergency services where required or authorised by law; and
• parties involved in a business sale, restructure or transfer, subject to appropriate confidentiality protections.

We require relevant service providers to handle information appropriately and only for authorised purposes.

7. Overseas Disclosure

Some technology, hosting or service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to select reputable providers and require appropriate privacy and security protections.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to support functionality, remember preferences, understand website usage and help protect forms from abuse. You can adjust cookie settings through your browser, although disabling cookies may affect some website features.

If analytics or similar tools are used, the information may be collected in an aggregated or de-identified form where practicable.

9. Security of Personal Information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, interference, loss or disclosure. These measures may include access controls, secure hosting, form validation and administrative procedures.

No internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security, but we will respond to suspected privacy or data security incidents in accordance with our legal obligations.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to maintain accurate business records, resolve disputes, enforce agreements or comply with legal, tax, insurance and regulatory requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable legal exceptions.

To make a request, contact us using the details in section 1. We may need to verify your identity before responding. We will generally respond within a reasonable period and explain any refusal where permitted by law.

12. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and try to resolve the concern.

Please include enough detail for us to understand the issue, including relevant dates, communications or forms where available. We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) through its website at oaic.gov.au.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. We recommend reading the privacy policy of any third-party website you visit.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations. The updated version will be published on this page with a revised “Last updated” date.

15. Contact Us

For questions, access requests, correction requests or privacy complaints, contact:

JM Security Group Pty Ltd
Melbourne, Victoria, Australia
Email: operations@jmsecuritygroup.com.au
Phone: 03 9716 1160

This policy is general website privacy information and is not legal advice. Consider obtaining independent legal advice for your particular circumstances.