What's Included
For corporate lobbies, residential towers and hotels, the person at the front desk is often the first face visitors see. Our concierge security officers are presentable and well-spoken, but they're also trained security professionals who can manage access control, visitor logs and emergencies when it counts.
What Our Officers Do
Why It's Worth It
Where this service is used
Premium residential towers
Corporate lobbies
Hotels and mixed-use buildings
How we deploy
We agree on front-of-house presentation standards with you
Visitor, parcel and key procedures are set up in advance
Officers provide overnight lobby cover and CCTV monitoring
Concierge Security questions
Is this a greeter or a security officer?
Both. Concierge officers present to a hospitality standard while still handling access control and emergencies.
Can they receive parcels and manage contractors?
Yes, including visitor badges, contractor inductions and after-hours access logs.
Are your officers licensed to work in Victoria?
Yes. JM Security Group only deploys officers who meet Victorian licensing, insurance and induction requirements.
How quickly can you start coverage?
For genuine emergencies, Melbourne surge cover is usually planned within hours. Standard bookings are confirmed after a short site or event briefing, often within 48 hours.
Do you provide shift reports?
Yes. You'll receive incident logs, patrol or post reports, and a named supervisor to contact about the deployment.
Can I get a tailored quote for this service?
Call 03 9716 1160 or fill in the quote form. Tell us your location, hours and risk profile, and we'll put together a plan for licensed coverage.
Need concierge security in Melbourne?
Talk to JM Security Group about licensed coverage, reporting and surge support for this service.